(4.3 / 5)1625+ Ratings

Rebtel Reviews

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Overall Rating

4.3
12 Reviews
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About Rebtel

Rebtel.com is a platform that offers a variety of services. The primary service is international calling. With Rebtel, any kind of phone can be used to call any other phone, anywhere in the world. This is achieved by connecting calls through local phone lines, which saves money and ensures great calling quality. There's no need to rely on an internet connection, so there's no worry about calls dropping. The quality of the calls is comparable to that of local calls.

In addition to international calling, Rebtel also offers messaging and mobile payment services. These services are delivered through applications for Android, iPhone, and Windows Phone.

Another notable feature of Rebtel is the Mobile Top Up (Airtime) and Money Transfer services. Users can also earn credit by inviting friends to download the app.

Rebtel is committed to tearing down borders – both geographical and cultural – to facilitate better international communication. The company aims to serve the 2 billion internationals of the world, starting with communications and international calling.

Please note that this information is based on available resources and may not be fully up-to-date or comprehensive. If you need more specific information, it's recommended to visit the official Rebtel website or contact their customer service for assistance.

Rebtel Pros & Cons

Pros of Rebtel.com:

  • Low-Cost International Calls: Offers competitive rates for calling abroad.
  • No Internet Needed: Uses local phone lines to connect calls, ensuring no need for Wi-Fi or data.
  • User-Friendly App: Available on both iOS and Android, providing easy access to call services and account management.
  • Unlimited Plans: Various subscription plans offering unlimited calls to specific regions.
  • Quality: Ensures the quality of a local call by connecting through local phone lines.
  • Trust: No hidden charges or unexpected fees. Users are always informed of their calling activity, including account balance and credits used.
  • Flexibility: Any kind of phone can be used to call any kind of phone, anywhere in the world.
  • Unique Local Numbers: Provides unique local numbers for each person you call, making it convenient for them to answer your calls and helping you save money on international calling rates.

Cons of Rebtel.com:

  • Customer Service Issues: Some users have reported poor customer service, including difficulty in adding money to accounts and lack of a phone number for support.
  • Call Quality Issues: Some users have experienced poor call quality and dropped calls.
  • Limited Features: No video calling or instant messaging options between Rebtel contacts.
  • Design Flaws: The app's design has been described as dated, and some users have found it confusing to navigate.
  • Scam Allegations: Some users have reported being charged during free trial periods and experiencing long-distance charges from their own providers, leading to scam allegations.

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Rebtel Customer Reviews (12)

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Pedro Melo
Pedro Melo
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Feb 8, 2023
Glenda McKinnon
Glenda McKinnon
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Feb 8, 2023
Richard McMunn
Richard McMunn
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Feb 8, 2023
Eric Schroder
Eric Schroder
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Feb 8, 2023
Pensee Huot
Pensee Huot
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Feb 7, 2023
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Feb 7, 2023
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Feb 7, 2023
Olivia Bak
Olivia Bak
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Feb 6, 2023
Saidali Khadzhiev
Saidali Khadzhiev
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Feb 5, 2023
Sarah Bosworth
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Feb 3, 2023

Rebtel Customer’s Q&A

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Rebtel Features and Benefits

Here are some key features and benefits of Rebtel.com:

  • Low-Cost International Calls: Offers competitive rates for calling abroad.
  • No Internet Needed: Uses local phone lines to connect calls, avoiding the need for Wi-Fi or data.
  • User-Friendly App: Available on both iOS and Android, providing easy access to call services and account management.
  • Unlimited Plans: Various subscription plans offering unlimited calls to specific regions.
  • Quality: Because calls are connected through local phone lines, there's no need to rely on an internet connection or worry about call dropping. This ensures the quality of a local call.
  • Trust: No hidden charges or unexpected fees. Users are always in the know of their calling activity including account balance and credits used.
  • Flexibility: With Rebtel, any kind of phone can be used to call any kind of phone, anywhere in the world.
  • Unique Local Numbers: Provides unique local numbers for each person you call, making it convenient for them to answer your calls and helping you save money on international calling Rebtel rates.
  • No Contracts or Hidden Fees: Ensures a hassle-free experience.

These features make Rebtel.com a reliable and cost-effective choice for international calling services. It's recommended to explore the platform to understand its full potential. Remember, the experience can vary based on individual needs and expectations.

Rebtel Pricing

Rebtel.com offers several pricing options for international calling:

  • Unlimited Calling: $12/month for unlimited calls to 50 countries, including both mobile and landline numbers.
  • Minute Buckets: Various minute bundles available for those who do not need unlimited calling.
  • Calling Cards: Competitive rates compared to traditional calling cards, with calls connected via local landlines.

For more detailed information, visit Rebtel.com.

About Rebtel.com Payment Method?

Rebtel.com offers a variety of payment methods. Credit/Debit cards accepted include AirPlusCorporate, American Express, Carte Bancaire, China UnionPay, Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, PaySafeCard, Visa, and Visa Electron. Other payment methods include PayPal and Apple App Store.

Country-specific payment methods are also available. For example, in France, Carte Bleue and Carte Blanche are accepted. In the UK, Maestro Solo and Maestro Switch are options. In China, Alipay (only available for Android users), China UnionPay, and Tenpay are accepted. Other countries may use eNets, POLi, CashU, DotPay, Interac, Yandex, WebMoney, PayTrail, Trustly, Cabal, and Elo.

To add a new payment method, one can go to the account settings and click on "Add payment method". After entering the credit card details, the new card is added. Please note that some payment methods may require a fee and the money usually arrives within 15 minutes. If a transaction problem occurs, assistance is available.

Please note that some methods are country-specific and may work depending on the country in which the payment is made. Also, it's important to be aware of payment limits and what happens if a transaction is rejected. Some countries do not allow credit card payments.

Rebtel FAQs

FAQ

Rebtel Alternatives

Here are some alternatives to Rebtel.com:

  1. Global Call Forwarding: A telecom service provider for multinational organizations, offering competitive rates, excellent call quality, and unmatched flexibility. They provide business phone numbers from over 150 countries.

  2. Net2Phone: Offers powerful business phone systems and cloud contact center solutions to enhance customer experience. Their omnichannel CCaaS platform streamlines voice and digital interactions.

  3. Nobel, Ltd: Operates in the telecommunications industry. It offers physical phone cards, virtual prepaid calling cards, and routing platforms.

  4. Crowell & Moring LLP: An international law firm that provides innovative legal and business solutions to clients.

  5. Whatsapp: An iPhone and Android messaging app which allows you to exchange messages without having to pay for SMS.

  6. Wire: The most secure collaboration platform featuring messenger, voice, video, conference calls, file-sharing, and external collaboration.

  7. Zulip: A powerful group chat app.

  8. Viber: A free, cross-platform instant messaging and voice over IP application.

  9. Whereby: A flexible tool allowing you to conduct video meetings from anywhere.

  10. FreJun: A powerful communication system powered by artificial intelligence.

These alternatives offer a variety of services, from international calling to messaging and video conferencing. Each has its own unique features and advantages. It's recommended to explore each one to find the best fit for your needs.

FAQ

How To Open A Rebtel Account?

Here are the steps to open an account on Rebtel.com:

  1. Download the Rebtel app from the App Store or Google Play.
  2. Activate the app and tap on the Get started button.
  3. Choose your country of residence from the dropdown menu by clicking on the flag, then enter your phone number in international format.
  4. You will get an SMS with a verification code which will autofill the PIN into the app automatically. Remember, you have a different PIN for logging in to your account on the website and a different PIN for the app.
  5. Allow Rebtel access to your contacts, so they will appear in your Rebtel app. Make sure to save your contacts in the international calling format, starting with + or 00 and including the country code so Rebtel can connect your calls correctly.

Now you can buy a subscription or world credits to make your first call! You can choose how you want Rebtel to connect your calls —over phone lines, Wi-Fi, or mobile data. This way you can avoid extra charges and enjoy the best-quality calls. If you have an account already but have a new phone number remember that you can add up to 5 numbers to your account.

FAQ

How does Rebtel work?

Rebtel is a communication service that allows you to make cheap international calls using your mobile device or computer. It works by connecting your call through a local phone line, which allows you to bypass the high international calling rates charged by your carrier. You can use the Rebtel app to make calls over Wi-Fi, mobile data or phone lines.
FAQ

How do I call with Rebtel?

To make a call with Rebtel, you need to download the Rebtel app from the App Store or Google Play and create an account. You will need to purchase a Monthly Subscription to the country you wish to call or World Credits. Once you have an active calling offer, you can choose how you want your call connected by selecting phone lines, Wi-Fi, or mobile data. You can also use the auto-connect feature to automatically connect your calls using the strongest connection available.
FAQ

What are Rebtel's refund policies?

For World Credits, you can get a refund up to 90 days after your purchase if the credits have not been used. Intro deals and Welcome offers are not refundable, and minute buckets cannot be transferred. Recharge, Nauta recharge, and Prepaid Plans cannot be transferred, refunded, or removed after being sent. Limited, Country Unlimited, and Global Unlimited subscriptions can be canceled anytime, but subscriptions are not refundable except in the case that the subscription has not been used, and a refund can only be issued up to 90 days after purchase.
FAQ

How do I cancel my Rebtel subscription?

You can cancel your subscription by logging into your account at My Rebtel, clicking on "Manage" in the "International calling" section, and then clicking on the "..." beside the subscription you want to cancel. From there, you can click on "Deactivate" to cancel the subscription. If you're using the Rebtel app, you can go to the "Your plans" section and select the subscription you want to cancel, then deactivate the subscription.
FAQ

About Rebtel.com Popular Products and Services?

Rebtel is a Swedish technology company that offers products and services to migrants and international travelers. The services include international calling, messaging, and mobile payment delivered in applications for Android, iPhone, and Windows Phone.

Rebtel provides low-cost or free international call services. The service works by connecting international calls through local phone lines, saving money and ensuring great calling quality. This means users don't have to rely on an internet connection or worry about the call dropping.

In addition to calling services, Rebtel's tech platform supports money transfer in the form of mobile top-up, where users can transfer credit to others by mobile phone. This is particularly useful in parts of the world with unreliable or nonexistent financial systems.

Rebtel also has an Activist program, which allows anyone to sign up to become a Rebtel reseller through the independent Activist app.

Furthermore, Rebtel launched Beyond Borders, an online magazine and community that curates and creates content and journalism by and for international nomads and migrants.

Lastly, Rebtel launched a software development kit (SDK), allowing independent developers to integrate voice calling and instant messaging in their apps. The Rebtel SDK currently supports app-to-app communication over data—such as 3G or Wi-Fi—and uses the same backend as Rebtel’s own apps. Developers can decide how to handle aspects of the user experience, such as user management, ringtones, and calling screens.

In summary, Rebtel offers a range of services from international calling to mobile payment, and even a platform for independent developers to integrate voice calling and instant messaging in their apps. It stands out for its low cost, convenience, and versatility, making it a popular choice for both business and personal use.

FAQ

About Rebtel.com Prices and Cost?

Rebtel.com offers cheap international calling rates. Users can call any country, landlines or mobiles, with the world’s lowest rates. The service provides cheap international calls, free calls and instant messages to Rebtel users. Users can choose between unlimited international calling subscriptions, minute buckets, or cheap international calling minutes. There are no contracts or hidden fees. The service also allows users to track their minutes and keep their costs down.

For sending money online, the price, exchange rate, and the total cost of the money that the user is sending can be seen via the app. The fees depend on the amount being sent, the payment method, and the country the money is being sent to.

For example, the rates to call the United States are as low as 1.0¢/min. Users can purchase 500 min for $5 or 1000 min for $10.

Rebtel also offers a Global Unlimited plan which provides unlimited calling to 50 countries for only $12/month for both mobile and landline.

Please note that the prices and costs may vary and it's recommended to check the latest rates on the official website.

FAQ

Rebtel.com Return Policy?

Rebtel.com offers a refund policy rather than a return policy due to the nature of its services. Customers can get a refund up to 90 days after purchase if the World Credits have not been used. The balance will not expire as long as the user is active. However, deals and offers are not refundable. Minute buckets cannot be transferred. The welcome offer has a validity of 30 days. Credit acquired through vouchers, gift tokens, or similar are not refundable.

For subscriptions, they are not refundable, but an exception can be made if the subscription has not been used. Subscriptions are charged monthly and can be cancelled anytime. Unlimited subscription renews every 30 days. Minute buckets cannot be transferred into the next month.

For Recharge (Airtime transfer), Nauta recharge and Prepaid Plans, please double-check the recipient's phone number or Nauta account before confirming the purchase. Mobile Top Up (Recarga/Recharge, Nauta Recharge or Prepaid Plans) cannot be transferred, refunded or removed after being sent.

If a product is purchased by mistake or if there are issues with one of the products, customers are advised to contact Rebtel. Starting a dispute or chargeback will lock the account. Disputes can also lead to online payment difficulties in the future. For products purchased in the Apple store, please contact Apple.

Rebtel reserves the right to deny repetitive refund requests. Any abuse of the terms and conditions about refunds hereunder shall lead to the termination of the Agreement. If a customer believes that they are eligible for a refund and their request meets the refund policy, they should send an email to support@rebtel.com.

As for the shipping policy, Rebtel.com is a digital service provider, so it does not have a physical shipping policy. All services are delivered digitally.

Please note that this information is based on the most recent data available and may be subject to change. For the most accurate and up-to-date information, it is recommended to visit the official Rebtel.com website or contact their customer service directly.

FAQ

How does Rebtel ensure call quality?

Rebtel ensures call quality by optimizing international calling through local phone lines. This approach not only saves money but also guarantees great calling quality. There's no need to rely on an internet connection, so there's no hassle with choppy calls. The auto-connect feature connects calls automatically using the strongest connection available to provide the best call quality. Additionally, Rebtel has a team working day and night monitoring all calling traffic. This commitment to high-definition audio makes every call a joyous and immersive experience, transcending geographical boundaries and time zones. If there's any difficulty connecting calls during peak hours due to high call volumes, Rebtel keeps users informed about any major disruptions.

FAQ

Tell me more about Rebtel's Activist program.

Rebtel's Activist program is an initiative that allows anyone to sign up and become a reseller of the company's products and services through a dedicated Activist app. The program was launched as a pilot in Miami in 2016 and has since expanded to Houston, Texas. It has grown rapidly, with over 10,000 activists joining the program. The Activist program is a free app that makes it possible for ordinary people to sell Rebtel within their communities and earn real money for their efforts. This program is a part of Rebtel's commitment to providing low-cost or free international call services and other products to migrants and international travelers. The Activist program is a significant part of Rebtel's growth strategy and has contributed to the company's success.

FAQ

What are the fees for using Rebtel?

Rebtel offers cheap international calling rates. Users can choose between unlimited international calling subscriptions, minute buckets, or cheap international calling minutes. There are no contracts or hidden fees. Rebtel also offers a Global Unlimited plan that allows unlimited calling to 50 countries for only $12/month. There are no connection fees or subscription fees to use Rebtel. Additionally, Rebtel doesn't charge any fees for sending top-ups. There are also no additional payment fees since Rebtel doesn’t require additional hardware to be used.

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